China three gorges project corporation ( ctgpc ) is in a important period of reorganization, and two communication departments belong to ctgpc incorporated at presently, thinking of many sides, must resolve them beginning with management . especially now, there are some failure on telephone management, such as redundancy of organization, iterative function, obsolete technique, lack of efficiency, wasteful workforce, large amount of workload and lack of accuracy so much and so on 三峽公司正處于改制重組的關(guān)鍵時期,而原來三峽公司下屬的兩個通信部門剛剛合并,在許多方面都需要從管理入手加以解決,尤其是在目前的狀況下暴露出在電話管理方面的種種弊端,諸如機構(gòu)重疊、電話管理部分功能重復(fù)、技術(shù)陳舊、工作效率低、人力資源浪費、工作量大且準確率得不到保證等問題日益突出。